Maintenance and support.
A set number of development hours each month, for the fixes and improvements your team keeps putting off. New clients start with a full review of what is already there.
- Monthly hours
- App takeover
- Emergency fixes
- Monitoring
- WordPress updates
What that covers.
- We flag retainer hours at eighty percent, and when they run out you choose to top up or roll the rest into next month
- A takeover review to start: a full read of your code, hosting and data before anything changes
- A written list of what is broken, what is risky and what to fix first
- Hosting, keys and accounts moved into accounts you own, with notes so the next developer is not starting blind
- Monitoring, updates and fixes
- Page speed and checkout improvements
- New features, and A/B tests that compare two versions of a page
- WordPress and plugin updates
- Shopify and WordPress platform changes checked before they reach your store
- Emergency fixes booked per incident when checkout, discounts or a sync stop working, with a diagnosis the same day where we can
- A quick fix to get things working, then a lasting fix, and a short written note on what happened